IRSHITA JEWELS – CANCELLATION POLICY
ORDER CANCELLATION BY CUSTOMER
- Irshita Jewels shall deliver product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by logging in your Irshita Jewels Account before dispatch of the product.
- If your product has shipped but has not yet been delivered, contact Customer Service representative at +91 96537 87117 on and inform them of the same.
- If it is Prepaid Order, the amount will be refunded to you within 5-7 days provided that order has not been shipped or within 5-7 days form the receipt of product, in case the product has already been shipped.
ORDER CANCELLATION BY IRSHITA JEWELS
- A) Under some rare situations, Irshita Jewels can also raise an order cancellation request. These situations could be –
- Product is out of stock with the Seller;
- Product is not worth shipping;
- Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
- Incorrect pricing or description of the product;
- Incorrect or Incomplete Buyer’s Address;
- Non-serviceability at the Buyer’s address by our courier partners;
- If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reason.
- Any other reason, which is beyond the control of the product Seller.
- B) If it is Prepaid Order, the amount will be refunded to you within 5-7 days from the date of cancellation of order by the Seller or within 5-7 days from the date of cancellation.
What can I return?
- You may request return for an item listed as returnable on the product listing page within the stipulated return window.
- For details refer to our Return Policy
Can I replace an item?
- If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available in stock.
- In case the same item is not available in stock, we will initiate refund.
How do I return/replace an item?
- In order to return an order, go to “Account” section on Irshita Jewels website, select “Order History”
- Login using registered mobile (used to place the order) and OTP received
- Select the order you wish to return/replace
What are the return guidelines?
- The item you wish to return must be eligible for return;
- First off all you have to fill payment refund form, which is available in Top Menu Bar.
- If return is not eligible for reverse pickup, a self-ship option will be given* (customers can claim refund of up to ₹100 against reverse shipping charges);
- Once return is received, in accordance with Return Policy, you will be issued refund to your original mode of payment;
- For Cash on Delivery orders, refund will be processed to your bank account either via NEFT or UPI.
When will I get my refund?
- Refund is processed once the returned item/s are received by Irshita Jewels or the Seller notifies us of the receipt of the return
- Timeline for refund to be processed is 5-7 business days form the date of receipt of product by Seller.
What are the guidelines to accept shipments?
- Before accepting shipment of any product, please ensure that the product’s packaging is not damaged or tampered.
- In case the package is damaged or tampered, you are requested to refuse to accept delivery. We will assure you refund upon such refused delivery, provided the order is prepaid.